Cancellation & Refund Policy
This Cancellation & Refund Policy governs the cancellation and refund process for purchases made on YayBanana ("we," "us," or "our") pay-per-view video streaming website.
1. Cancellation Policy Once a user purchases access to pay-per-view content on our website, the transaction is considered final, and cancellation requests may not be accepted. However, we understand that exceptional circumstances may arise, and we will review cancellation requests on a case-by-case basis.
2. Refund Policy a. Refunds for Technical Issues: If you experience technical difficulties that prevent you from accessing or viewing the purchased content, please contact our customer support team within [specified timeframe] of the purchase date. We will investigate the issue and, if confirmed, may issue a full or partial refund at our discretion. b. Refunds for Unauthorized Purchases: If you believe that an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the claim and may issue a refund if the purchase is deemed unauthorized.
3. How to Request a Refund To request a refund, please contact our customer support team at [email protected]. Please provide the following information: Your name Email address associated with your account Date of purchase Description of the issue or reason for the refund request Our customer support team will respond to your request as soon as possible and guide you through the refund process.
4. Refund Processing Refunds, if approved, will be processed within 7-14 days of the approval date. The refund amount may be credited back to the original payment method used for the purchase or provided as store credit, at our discretion.
5. Exceptions This Cancellation & Refund Policy applies to purchases made directly through our website. For purchases made through third-party platforms or distributors, please refer to their respective cancellation and refund policies.
6. Changes to This Policy We reserve the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
7. Contact Us If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at [email protected]